Privacy policy

Privacy Policy

Last updated: March 10, 2026

CUTANOVA (“Cutanova,” “we,” “us,” or “our”) operates this website and online store, including all related content, features, tools, products, and services (collectively, the “Services”).

This Privacy Policy describes how we collect, use, disclose, and otherwise process personal information when you visit, access, use, or make a purchase through our Services, create an account, communicate with us, or otherwise interact with CUTANOVA.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Scope

This Privacy Policy applies to personal information collected through our Services and in the course of operating our business. It does not apply to information that has been anonymized or de-identified so that it cannot reasonably be linked to an identifiable individual.

2. Personal Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information:

Contact Information
- name
- billing address
- shipping address
- email address
- phone number

Order and Transaction Information
- products viewed, added to cart, purchased, returned, or exchanged
- order details
- transaction history
- payment confirmation details

Payment Information
- payment-related details necessary to process your order

Please note that payment information is generally processed by third-party payment providers. We do not store full payment card numbers.

Account Information
- login credentials
- account preferences
- saved settings
- purchase history associated with your account

Communications
- customer support messages
- inquiries, complaints, or other correspondence
- survey responses, reviews, or feedback you choose to provide

Device and Technical Information
- IP address
- browser type
- device type
- operating system
- network connection details
- approximate location inferred from IP address
- website usage and interaction data

Marketing and Advertising Information
- your subscription preferences
- engagement with marketing emails or advertisements
- referral or campaign attribution data

3. Sources of Personal Information

We may collect personal information:

Directly from you
- when you place an order
- when you create an account
- when you subscribe to marketing
- when you contact customer support
- when you submit forms, reviews, or other content

Automatically through the Services
- through cookies and similar technologies
- through analytics tools
- through your browser or device when you interact with our website

From service providers and partners
- payment processors
- shipping and fulfillment partners
- fraud prevention providers
- analytics and marketing providers
- Shopify and apps or integrations used to operate the store

4. How We Use Personal Information

We may use personal information for the following purposes:

To provide and operate the Services
- process and fulfill orders
- process payments
- arrange shipping and delivery
- manage customer accounts
- provide customer support
- process returns, refunds, or exchanges

To improve and maintain the Services
- analyze website performance and usage
- improve products, content, and customer experience
- troubleshoot issues and maintain platform security

To communicate with you
- send order confirmations, receipts, shipping updates, and service messages
- respond to inquiries and support requests
- send requested information

For marketing and advertising
- send promotional emails or offers where permitted by law
- personalize marketing content
- measure campaign performance

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message or by contacting us.

For security and fraud prevention
- detect, investigate, and prevent fraud, abuse, chargebacks, unauthorized transactions, and other harmful or illegal activity
- protect our business, customers, platform, and service providers

For legal and business compliance
- comply with legal obligations
- enforce our Terms of Service and store policies
- respond to lawful requests, court orders, or legal process
- establish, exercise, or defend legal claims

5. When We Disclose Personal Information

We do not sell your personal information in the ordinary course of our retail business. However, we may disclose personal information where reasonably necessary to operate our Services and business, including to:

Service Providers
- Shopify
- payment processors
- shipping, logistics, and fulfillment providers
- analytics providers
- marketing and advertising providers
- fraud prevention and security vendors
- customer support and business operations providers

Business and Legal Transfers
We may disclose personal information:
- if required by law
- to respond to lawful requests by public authorities
- to protect our rights, property, or safety, or those of others
- in connection with a business transaction such as a merger, acquisition, financing, reorganization, sale of assets, or similar event

We may also disclose information with your direction or consent.

6. Shopify

Our store is hosted on Shopify, which provides the ecommerce infrastructure that helps us operate the Services. Information you submit through our store may be processed by Shopify and its service providers for store operation, checkout, payments, fraud prevention, analytics, and related services.

You can learn more about Shopify’s privacy practices through Shopify’s privacy materials:
https://privacy.shopify.com

7. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, scripts, and similar technologies to:
- keep the website functioning properly
- remember preferences and settings
- maintain carts and sessions
- understand website traffic and interactions
- improve the Services
- support marketing, attribution, and advertising

You can adjust certain cookie controls through your browser settings and, where available, through our customer privacy tools or cookie banner. Blocking some cookies may affect website functionality.

8. Targeted Advertising and Analytics

We may work with analytics and advertising partners to understand how users interact with our Services and to deliver or measure marketing. These tools may collect information about your device, browsing actions, and interactions with our store and ads.

Where required by applicable law, we will rely on appropriate consent mechanisms for certain advertising or analytics activities.

9. Data Retention

We retain personal information for as long as reasonably necessary to:
- provide the Services
- maintain business and tax records
- comply with legal obligations
- resolve disputes
- enforce agreements
- prevent fraud and abuse

Retention periods may vary depending on the nature of the information and legal or operational requirements.

10. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.

11. International Transfers

Your personal information may be processed or stored outside your province, territory, or country of residence, including by service providers that operate internationally. In such cases, your information may be subject to the laws of those jurisdictions.

12. Children’s Privacy

Our Services are not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

13. Your Rights and Choices

Depending on where you live and subject to applicable law, you may have rights regarding your personal information, such as the right to request access to or correction of certain personal information we hold about you.

You may also:
- unsubscribe from marketing communications
- disable certain cookies through your browser or consent settings
- contact us regarding privacy questions or requests

We may need to verify your identity before responding to certain requests and may decline a request where permitted by law.

14. Third-Party Services and Links

Our Services may contain links to third-party websites, tools, or platforms. We are not responsible for the privacy, security, or content practices of third parties, and you should review their policies separately.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The updated version will be posted on this page with a revised “Last updated” date.

16. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

CUTANOVA
Email: support@cutanova.com
Website: Cutanova.com